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Home > Refund Policy

Refund Policy

We make every effort to send every order in time with high quality and in fact most of our orders are delivered successfully. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. That’s why we created this refund policy.


By EDT we mean estimated delivery time, it is the total amount of time that it will take for the buyer to receive the item; we calculate it from the moment our billing dept receive your payment. (Paypal E-check clearance time is not included in EDT)


The refund policy applies

For WoW gold orders:

  • We haven’t delivered any of your gold order in promised time, you can contact livehelp and ask them to issue refund for you.

        The amount refunded: Full refund (refund will be done in 30 mins after it's issued successfully)


  • We have delivered part of your order within the promised EDT and you wanna cancel the rest of your order.

        The amount refunded: Partial refund.


For WoW items orders:

  • Blizzard has changed the attribution (eg. From BOE to BOP) of your ordered item and we can’t get it and trade to you anymore and you don’t agree with changing your ordered item to other item.

The amount refunded: Full refund

  • The item we sent doesn’t match the item you ordered, once you find this problem, please don’t equip this item and contact your personal customer service ASAP, and return the item, we will either send you the right one or refund.

The refund policy doesn’t apply:

For all orders:

  • Failed to deliver due to the incorrect or fake order information such as wrong game server/realm or faction, and wrong character name which leads to a delay


How do I apply for a refund?

Please understand we do cherish your order but we'd rather respect your decision. To get a refund on any qualifying products or service purchased directly from LootDude.com, simply send us an email with your order number, order info and a sum of refund description to service@lootdude.com, and we will promptly refund the balance of your order without calculating the deduction of bank transfer fees.

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